What to do when a member moves/discontinues use of their EV

If a member decides they no longer require their EV or moves, you will want to take the following steps:

1. Edit the name of the EV charger in ZEFNET to include [ARCHIVED] in the name - this serves as a flag to our technicians not to file a Support ticket if the charger goes offline.

2. If the user has claimed the charger as their 'home charger' in mobile app ZEFNET Charge, request that the member unclaim their charger in ZEFNET charge, through the following steps:

1. Have them log into ZEFNET Charge
2. Navigate to the 'HOME' tab
3. In the upper right hand corner, click the trashcan icon to remove the charger from their mobile account.

3. If the user is unreachable, please contact ZEF Support to unlink the charger from the user's account. To this, please include the following in a support ticket to support@zefenergy.com (or open a support ticket from within ZEFNET):

• Your Organization
• Charger Serial No.
• User name (and email address, if known)
• Request that the charger be unlinked from their ZEFNET Charge mobile account

NOTE: this procedure will NOT stop monthly billing for the plug in question. If you would like to remove the device altogether, please open a case with ZEF Support at support@zefenergy.com, including the serial number of the device in question. Please note that currently, device deletion is permanent, and the device will no longer be accessible after deletion.