ZEF Customer Experience

Overview:This document provides instructions for setting up an advanced billing profile in ZEFNET’s Billing Module.An advanced billing profile is one that contains one or more costs with additional...

If a residential charger is temporarily inactive, you can mark it as [PAUSED] in ZEFNET to qualify for a reduced $3/month billing rate. This reduced rate applies only if both of the following are t...

Purpose of the Upgrade This upgrade replaces the charger’s GEN1 comms board with a GEN2 model.The GEN2 board includes: Dual SIM support: One internal Verizon SIM and one external multi-carrier SI...

Run an external ethernet cable in a way where that connection can access the control module on the lower front of the main cabinet (farthest left as you look at the unit). Then connect that etherne...

Helpful Tips for Charging Your EV in Winter Winter can be challenging for electric vehicle (EV) drivers due to colder temperatures affecting battery performance and charging efficiency. Here are so...

Understanding State Energy Taxes and Adjusting Your Rates In some states, owners of public EV chargers are required to pay a state energy tax for every kilowatt-hour (kWh) sold to the public. While...

To set up a ZEFNET Pro charger in your ZEFNET portal, you'll need the following information: Access to ZEFNET Left Plug Serial (provided by support@zefenergy.com) Right Plug Serial (provided by su...

Any charger in your organization that is set up with the proper access and billing configurations will generate revenue when used by a driver. Whether by mobile app or credit card reader, ZEF Energ...

This article provides steps on how to configure ZEF's L2 chargers to collect payment from drivers.   1. Order and Apply Charge ID Labels (QR Codes) If you'd like drivers to be able to pay to use or...

Note: This article assumes that you have access to a ZEFNET portal for your organization that has chargers assigned. If this is not the case, please see our article about Registering your Organizat...