Setting up ZEFNET Charge

The purpose of this article is to show how a commercial ZEFNET charger owner can setup the ZEFNET Charge driver payment system on their chargers.  One of the first steps is to request the stickers needed by your chargers.  If you charger does NOT have a Credit Card Reader installed, then the ZEFNET Charge mobile app only label should be requested.  You can see examples of both with and without Credit Card Reader instructions below:

ZEFNET Charge Mobile App + Credit Card Reader Label:

ZEFNET Charge Mobile App ONLY Label:

Step 1:

- Raise a support ticket of type "Sticker Request" on our support portal. NOTE: For Level 2 chargers, you will require one sticker for each plug on your charger, ie. if you have a dualhead charger, you will need two stickers.

- The support team will mail out the labels.

- ZEF support will make a request through Bill.com referencing the accounting email provided in the ticket (this is how payments make their way to you, the charger owner)

Step 2:

- Once the label has been received, carefully apply the stickers on bottom of the front facia of the charger, ensuring the label is straight.  See below for the example.

Step 3:

- Each sticker number has to be assigned to the charger the sticker was placed upon.  For each charger, note down the serial number starting HC1C on the side of the charger, and the ChargeHub sticker ID on the front of the charger.

Step 4:

- Now that you know which Charger Serial Number maps to which ZEFNET Charge sticker ID, login to utility.zefenergy.com to add the sticker numbers and setup the payment costs

Step 5:

- Open the Device tab from the dashboard:

 Step 6:

- Open the device specific page for the serial number of the charger to have it's settings updated, by finding the charger of interest, and clicking on the three ellipses, as highlighted in red below :

Step 7:

- Once the device specific page is open, enter the charger setup wizard by clicking on the Edit button, as highlighted by the red box:

Step 8:

- Once the wizard is open, Click next, until the Port tab is open.  Fill out the fields in the red boxes, then hit save.  

NOTE: Even if your charger is equipped with a ZEF ID sticker, you may allow other users using other apps (such as AmpUp or ChargeHub) to view this charger and initiate a charging sessions, by checking the 'view' and 'control' boxes by the desired application. 

Step 9:

- Put the charger into Authorization Mode.  By putting the charger into Authorization Mode, it will stop vehicles from charging, unless they have attempted to start a charging session through the ZEFNET Charge app.  Click on the Configure button as highlighted by the red box:

Step 10:

- The Device Configuration wizard will open.  Change the authorisation mode setting from "None" to "User Authorisation", and press Save, as below:

Step 11:

- The device is now setup to handle payments.  Users just need to download the ZEFNET Charge mobile app (as indicated on the ZEFNET Charge sticker), and select the charger with the same sticker number as that on the front of the charger, and start a session with their registered credit card.

- On a monthly basis, a report will be sent to you, outlining the revenue collection, and the processing fees charged (10%).

Step 12:

- Repeat Step 6 -> Step 10, for each charger that a sticker has been applied to.

Step 13:

- Go to Bill.com and setup an account so that we can send you money on a monthly basis.  Please send your bill.com Payment Network ID to support@zefenergy.com.

Step 14:

- Your site is now ready to accept paying customers!

Please Note: if the charger does not have cellular connectivity at the time the car is plugged in, the charger will start by default, and no payment will be taken.  This ensures the maximum driver satisfaction.