Matthew

Some ZEFNET users require a higher order of detailed reporting for engineering purposes or the like.  We provide access to the raw log data that comes from the chargers so that data analysts can sl...

ZEF's ZEFNET enabled chargers for commercial applications carry a 5 year warranty, as part of the 5-5-5 package.  Please see the attached document for the latest warranty information.  

ZEF's ZEFNET enabled chargers for residential applications carry a 3 year warranty.  Please see the attached document for the latest warranty information.  

The purpose of this article is to show how a commercial ZEFNET charger owner can setup the ZEFNET Charge driver payment system on their chargers.  One of the first steps is to request the stickers ...

The purpose of this article is to show how a commercial ZEFNET charger owner can setup the ampUp payment system on their chargers.       Step 1: - Raise a support ticket here for new ampUp labels ...

The purpose of this article is to show how a commercial ZEFNET charger owner can setup the ChargeHub payment system on their chargers.       Step 1: - Raise a support ticket of type "Sticker Reque...

Q1:  If an electric vehicle owner wants to charger their car at one of ZEF Energy's charging stations, do they have to create an account?   A: Not necessarily.  Many public charger owners choose to...

Symptom:   The ZEFNET L2 chargers occasionally report a ground fault through the ZEFNET platform.  This is demonstrated in the message below:     Diagnosis: This does NOT indicate a faulty unit, t...

The speed of DC Fast Charging varies significantly across different vehicles based on many different factors:   1. Size of the battery 2. State of Charge (how full the battery already is) 3. Temper...

We have found that the most reliable way of using the Tesla -> CHAdeMO adapter on our DC Fast Charging stations is by plugging the Tesla->CHAdeMO adapter into the vehicle first, THEN plugging in th...