ZEF Support

Installing multiple ZEFNET enabled chargers on a single breaker with load balancing is an efficient way to maximize your electrical infrastructure. This guide will help you through the process, ens...

When using ZEF Energy’s EV charging services, you might notice a pre-authorization hold on your credit card. This guide will explain what a pre-authorization hold is, why it is used, and how it aff...

Description: This procedure outlines how to remove a damaged clip from a J1772 plug, and replace it.  The images within this SOP details the rubberized overmolded plug manufactured by a company cal...

At ZEF Energy, we aim to make your EV charging experience seamless and efficient. If you encounter any issues with payments or believe you've been overcharged, this guide will help you resolve thes...

The LEDs on top of a ZEFNET Pro can indicate their status by changing color. The following is a list of all possible colors you may see on your ZEFNET Pro, and what each color indicates:GREEN: plug...

Overview If you're experiencing unexpected charging behavior, such as your EV not charging immediately after being plugged in, it might be due to an active charging schedule set within your vehicle...

ZEF Energy's residential chargers may be configured to connect to ZEFNET via WiFi where desired, provided that the unit has a 2nd generation comms board. Whether out of necessity or simply due to p...

Keeping your ZEFNET Charge mobile app updated ensures you have the latest features and security enhancements. Follow these steps to update the app on both iPhone and Android devices. Updating on iP...

Keeping your ZEFNET Charge mobile app updated ensures you have the latest features and security enhancements. Follow these steps to update the app on both iPhone and Android devices. Updating on iP...

How to View All Plugs on PlugShare When using PlugShare, it's important to ensure that no filters are unintentionally hiding available chargers. Here's a step-by-step guide to viewing all plugs: ...