ZEF Support

Helpful Tips for Charging Your EV in Winter Winter can be challenging for electric vehicle (EV) drivers due to colder temperatures affecting battery performance and charging efficiency. Here are so...

If a member decides they no longer require their EV or moves, you will want to take the following steps: 1. Edit the name of the EV charger in ZEFNET to include [ARCHIVED] in the name - this serves...

  This article provides information about ZEF Energy's desktop based charger admin portal ZEFNET. We'll start with some common initial questions, and then provide descriptions of each section (or ...

To set up a ZEFNET Pro charger in your ZEFNET portal, you'll need the following information: Access to ZEFNET Left Plug Serial (provided by support@zefenergy.com) Right Plug Serial (provided by su...

This document provides a list of steps that need to be taken to fully onboard your organization and chargers into ZEFNET. The steps here can be taken once your chargers have been received.  ZEFNET ...

The access module is used to create Access Pools, which define how a group of chargers can be accessed, and by whom. Similar to a billing profiles, an Access Pool may be associated with many charge...

This article provides steps on how to configure ZEF's L2 chargers to collect payment from drivers.   1. Order and Apply Charge ID Labels (QR Codes) If you'd like drivers to be able to pay to use or...

Any charger in your organization that is set up with the proper access and billing configurations will generate revenue when used by a driver. Whether by mobile app or credit card reader, ZEF Energ...

  In order to operate properly, chargers must be allocated (set up) in ZEFNET with the proper attributes. You'll need the following information about the charger on hand prior to starting this pro...

ZEFNET's Devices page defaults to a list of all charging plugs that have been allocated by (or shared with) the account organization. Within this page, a user can set up new chargers, quickly view ...