ZEF Support

Run an external ethernet cable in a way where that connection can access the control module on the lower front of the main cabinet (farthest left as you look at the unit). Then connect that etherne...

Helpful Tips for Charging Your EV in Winter Winter can be challenging for electric vehicle (EV) drivers due to colder temperatures affecting battery performance and charging efficiency. Here are so...

Understanding State Energy Taxes and Adjusting Your Rates In some states, owners of public EV chargers are required to pay a state energy tax for every kilowatt-hour (kWh) sold to the public. While...

To set up a ZEFNET Pro charger in your ZEFNET portal, you'll need the following information: Access to ZEFNET Left Plug Serial (provided by support@zefenergy.com) Right Plug Serial (provided by su...

Any charger in your organization that is set up with the proper access and billing configurations will generate revenue when used by a driver. Whether by mobile app or credit card reader, ZEF Energ...

This article provides steps on how to configure ZEF's L2 chargers to collect payment from drivers.   1. Order and Apply Charge ID Labels (QR Codes) If you'd like drivers to be able to pay to use or...

  In order to operate properly, chargers must be allocated (set up) in ZEFNET with the proper attributes. You'll need the following information about the charger on hand prior to starting this pro...

ZEF's Support team is available to assist with any questions or issues related to ZEF chargers or ZEFNET. While ZEF maintains a 24/7 Phone Support line for drivers, the best way to get support as a...

Metrology allows for utility customers to create Time of Use (TOU) Groups that define distinct sections of the day/week for charging. When applied to a residential charger, ZEFNET will track energy...

Controls allows for Groups of chargers to be programmed to control the behavior of a group of chargers on a predefined schedule. Currently, ZEFNET offers three Control policy options: EV Interrupt ...