ZEF Support

Installing multiple ZEFNET enabled chargers on a single breaker with load balancing is an efficient way to maximize your electrical infrastructure. This guide will help you through the process, ens...

When using ZEF Energy’s EV charging services, you might notice a pre-authorization hold on your credit card. This guide will explain what a pre-authorization hold is, why it is used, and how it aff...

Any charger in your organization that is set up with the proper access and billing configurations will generate revenue when used by a driver. Whether by mobile app or credit card reader, ZEF Energ...

This article provides steps on how to configure ZEF's L2 chargers to collect payment from drivers.   1. Order and Apply Charge ID Labels (QR Codes) If you'd like drivers to be able to pay to use or...

  In order to operate properly, chargers must be allocated (set up) in ZEFNET with the proper attributes. You'll need the following information about the charger on hand prior to starting this pro...

ZEF's Support team is available to assist with any questions or issues related to ZEF chargers or ZEFNET. While ZEF maintains a 24/7 Phone Support line for drivers, the best way to get support as a...

Metrology allows for utility customers to create Time of Use (TOU) Groups that define distinct sections of the day/week for charging. When applied to a residential charger, ZEFNET will track energy...

Controls allows for Groups of chargers to be programmed to control the behavior of a group of chargers on a predefined schedule. Currently, ZEFNET offers three Control policy options: EV Interrupt ...

The access module is used to create Access Pools, which define how a group of chargers can be accessed, and by whom. Similar to a billing profiles, an Access Pool may be associated with many charge...

ZEFNET's Billing page allows users to create Billing Profiles, which dictate the costs associated with using a charger or group of chargers. It allow allows for the definition of Time of Use schedu...