ZEF Support

Keeping your ZEFNET Charge mobile app updated ensures you have the latest features and security enhancements. Follow these steps to update the app on both iPhone and Android devices. Updating on iP...

How to View All Plugs on PlugShare When using PlugShare, it's important to ensure that no filters are unintentionally hiding available chargers. Here's a step-by-step guide to viewing all plugs: ...

Some Audi E-tron and VW ID.4 owners experience a frustrating issue where their EVs charge at a significantly lower rate than expected. For instance, the charge rate may start at 11.5 kW but then dr...

Some Audi E-tron and VW ID.4 owners experience a frustrating issue where their EVs charge at a significantly lower rate than expected. For instance, the charge rate may start at 11.5 kW but then dr...

This document provides a list of steps that need to be taken to fully onboard your organization and chargers into ZEFNET. The steps here can be taken once your chargers have been received.  ZEFNET ...

If you are a commercial entity, read on! If you purchased your charger for use in your home, no need to continue - your utility will take care of this.   In order to set up and view your chargers, ...

At ZEF Energy, we aim to make your EV charging experience seamless and efficient. If you encounter any issues with payments or believe you've been overcharged, this guide will help you resolve thes...

Download the app Our mobile app ZEFNET Charge is available to download for free on your mobile app store.    Create an account Once you've opened the app, select ‘create an account’ and enter y...

In order to pay to use a ZEF charger using your mobile device, you'll need to create an account with our mobile application 'ZEFNET Charge'. [Note: to pay using ZEFNET Charge, the charger in questi...

In order to add funds from a credit card to the ZEFNET Charge app, you must first have a ZEFNET Charge account. If you have not yet created an account, please visit this article before proceeding. ...