ZEF-Support

How to View All Plugs on PlugShare When using PlugShare, it's important to ensure that no filters are unintentionally hiding available chargers. Here's a step-by-step guide to viewing all plugs: ...

Some Audi E-tron and VW ID.4 owners experience a frustrating issue where their EVs charge at a significantly lower rate than expected. For instance, the charge rate may start at 11.5 kW but then dr...

Some Audi E-tron and VW ID.4 owners experience a frustrating issue where their EVs charge at a significantly lower rate than expected. For instance, the charge rate may start at 11.5 kW but then dr...

ZEF ONBOARDING OVERVIEW Note: this article is for organizations with commercial chargers only - if you have purchased residential chargers, your ZEFNET license holder will take it from here. Otherw...

If you are a commercial entity, read on! If you purchased your charger for use in your home, no need to continue - your utility will take care of this.   In order to set up and view your chargers, ...

If a member decides they no longer require their EV or moves, you will want to take the following steps: 1. Edit the name of the EV charger in ZEFNET to include [ARCHIVED] in the name - this serves...

When using ZEF Energy’s EV charging services, you might notice a pre-authorization hold on your credit card. This guide will explain what a pre-authorization hold is, why it is used, and how it aff...

Download the app Our mobile app ZEFNET Charge is available to download for free on your mobile app store.    Create an account Once you've opened the app, select ‘create an account’ and enter y...

In order to pay to use a ZEF charger using your mobile device, you'll need to create an account with our mobile application 'ZEFNET Charge'. [Note: to pay using ZEFNET Charge, the charger in questi...

In order to add funds from a credit card to the ZEFNET Charge app, you must first have a ZEFNET Charge account. If you have not yet created an account, please visit this article before proceeding. ...