ZEF Support

The LEDs on top of a ZEFNET Pro can indicate their status by changing color. The following is a list of all possible colors you may see on your ZEFNET Pro, and what each color indicates:GREEN: plug...

Overview If you're experiencing unexpected charging behavior, such as your EV not charging immediately after being plugged in, it might be due to an active charging schedule set within your vehicle...

ZEF Energy's residential chargers may be configured to connect to ZEFNET via WiFi where desired, provided that the unit has a 2nd generation comms board. Whether out of necessity or simply due to p...

Keeping your ZEFNET Charge mobile app updated ensures you have the latest features and security enhancements. Follow these steps to update the app on both iPhone and Android devices. Updating on iP...

Keeping your ZEFNET Charge mobile app updated ensures you have the latest features and security enhancements. Follow these steps to update the app on both iPhone and Android devices. Updating on iP...

How to View All Plugs on PlugShare When using PlugShare, it's important to ensure that no filters are unintentionally hiding available chargers. Here's a step-by-step guide to viewing all plugs: ...

Some Audi E-tron and VW ID.4 owners experience a frustrating issue where their EVs charge at a significantly lower rate than expected. For instance, the charge rate may start at 11.5 kW but then dr...

Some Audi E-tron and VW ID.4 owners experience a frustrating issue where their EVs charge at a significantly lower rate than expected. For instance, the charge rate may start at 11.5 kW but then dr...

ZEF ONBOARDING OVERVIEW Note: this article is for organizations with commercial chargers only - if you have purchased residential chargers, your ZEFNET license holder will take it from here. Otherw...

If you are a commercial entity, read on! If you purchased your charger for use in your home, no need to continue - your utility will take care of this.   In order to set up and view your chargers, ...