ZEF-Support

If a member decides they no longer require their EV or moves, you will want to take the following steps: 1. Edit the name of the EV charger in ZEFNET to include [ARCHIVED] in the name - this serves...

Keeping your ZEFNET Charge mobile app updated ensures you have the latest features and security enhancements. Follow these steps to update the app on both iPhone and Android devices. Updating on iP...

Keeping your ZEFNET Charge mobile app updated ensures you have the latest features and security enhancements. Follow these steps to update the app on both iPhone and Android devices. Updating on iP...

How to View All Plugs on PlugShare When using PlugShare, it's important to ensure that no filters are unintentionally hiding available chargers. Here's a step-by-step guide to viewing all plugs: ...

Installing multiple ZEFNET enabled chargers on a single breaker with load balancing is an efficient way to maximize your electrical infrastructure. This guide will help you through the process, ens...

When using ZEF Energy’s EV charging services, you might notice a pre-authorization hold on your credit card. This guide will explain what a pre-authorization hold is, why it is used, and how it aff...

Some Audi E-tron and VW ID.4 owners experience a frustrating issue where their EVs charge at a significantly lower rate than expected. For instance, the charge rate may start at 11.5 kW but then dr...

Some Audi E-tron and VW ID.4 owners experience a frustrating issue where their EVs charge at a significantly lower rate than expected. For instance, the charge rate may start at 11.5 kW but then dr...

If you are a commercial entity, read on! If you purchased your charger for use in your home, no need to continue - your utility will take care of this.   In order to set up and view your chargers, ...

Download the app Our mobile app ZEFNET Charge is available to download for free on your mobile app store.    Create an account Once you've opened the app, select ‘create an account’ and enter y...