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ZEFNET Reports allows charging data to be viewed and downloaded. Note that, prior to generating a report, users can define which charging data should be included in the report, via the following p...

ZEFNET's Dashboard is ZEFNET's welcome page, and provides the user with data visualizations related to charger usage metrics and trends, including the following: Daily Average kWh per Charger - h...

When using ZEF Energy’s EV charging services, you might notice a pre-authorization hold on your credit card. This guide will explain what a pre-authorization hold is, why it is used, and how it aff...

Description: This procedure outlines how to remove a damaged clip from a J1772 plug, and replace it.  The images within this SOP details the rubberized overmolded plug manufactured by a company cal...

At ZEF Energy, we aim to make your EV charging experience seamless and efficient. If you encounter any issues with payments or believe you've been overcharged, this guide will help you resolve thes...

The LEDs on top of a ZEFNET Pro can indicate their status by changing color. The following is a list of all possible colors you may see on your ZEFNET Pro, and what each color indicates:GREEN: plug...

Overview If you're experiencing unexpected charging behavior, such as your EV not charging immediately after being plugged in, it might be due to an active charging schedule set within your vehicle...

ZEF Energy's residential chargers may be configured to connect to ZEFNET via WiFi where desired, provided that the unit has a 2nd generation comms board. Whether out of necessity or simply due to p...

Keeping your ZEFNET Charge mobile app updated ensures you have the latest features and security enhancements. Follow these steps to update the app on both iPhone and Android devices. Updating on iP...

Keeping your ZEFNET Charge mobile app updated ensures you have the latest features and security enhancements. Follow these steps to update the app on both iPhone and Android devices. Updating on iP...