FAQs

Metrology

• Moving Charger from Load Control to ToU
• Time of Use Register Setup

Load Management FAQs

• Solar Synchronization Feature & Benefits
• Allowing Charging During Business Hours
• Breaker/Circuit Sharing

Getting Started

• Onboarding Checklist
• Register your organization with ZEFNET
• Adding New Users or L2 Chargers to ZEFNET
• My Commercial ZEFNET EVSE is installed, what next?
• How to harvest data from your energy monitors
• Finding My Serial Number

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Troubleshooting

• Offline/Errored Charger
• Tesla Model 3 - Not Resuming after Load Control Event
• Using a Tesla -> CHAdeMO Adapter
• DC Fast Charging Speeds - Slower Than Expected?
• Level 2 Ground Fault / Power Fault

Commercial Owner FAQs

• Common questions from commercial charger owners.
• Setting up ChargeHub
• Setting up ampUp
• Setting up ZEFNET Charge

Warranty

• Residential Warranty
• Commercial Warranty

Data FAQs

• Parsing Device Log
• Charging Session Report

Subscriptions

• ZEF Energy Network Subscriptions

Branding

• ABB DCFC Wrap Templates
• Level 2 Charger Branding Guide
• ZEFNET Pro Custom Branding Template - Illustrator (AI file)
• Standard Series & Residential Series Template - AI
• Standard Series & Residential Series Template - PDF
• ZEFNET Pro Custom Branding Template - PDF

ZEFNET Charge

• Using ZEFNET Charge (General)
• Create a ZEFNET Charge Account
• Adding funds to ZEFNET with a credit card