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  1. ZEF Energy
  2. FAQs

FAQs

Metrology

  • Moving Charger from Load Control to ToU
  • Time of Use Register Setup

Load Management FAQs

  • Solar Synchronization Feature & Benefits
  • Allowing Charging During Business Hours
  • Breaker/Circuit Sharing

Getting Started

  • Onboarding Checklist
  • Register your organization with ZEFNET
  • Adding New Users or L2 Chargers to ZEFNET
  • My Commercial ZEFNET EVSE is installed, what next?
  • How to harvest data from your energy monitors
  • Finding My Serial Number
See all 10 articles

Troubleshooting

  • Offline/Errored Charger
  • Tesla Model 3 - Not Resuming after Load Control Event
  • Using a Tesla -> CHAdeMO Adapter
  • DC Fast Charging Speeds - Slower Than Expected?
  • Level 2 Ground Fault / Power Fault

Commercial Owner FAQs

  • Common questions from commercial charger owners.
  • Setting up ChargeHub
  • Setting up ampUp
  • Setting up ZEFNET Charge

Warranty

  • Residential Warranty
  • Commercial Warranty

Data FAQs

  • Parsing Device Log
  • Charging Session Report

Subscriptions

  • ZEF Energy Network Subscriptions

Branding

  • ABB DCFC Wrap Templates
  • Level 2 Charger Branding Guide
  • ZEFNET Pro Custom Branding Template - Illustrator (AI file)
  • Standard Series & Residential Series Template - AI
  • Standard Series & Residential Series Template - PDF
  • ZEFNET Pro Custom Branding Template - PDF

ZEFNET Charge

  • Adding funds to ZEFNET with a credit card
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